Reynolds Interiors Ltd
Product Guarantee
Company No. 14776840
162 Parade, Leamington Spa, Warwickshire, CV32 4AE Tel: 01926 312 397 | Email: sales@reynoldsblinds.net
Blinds
All made-to-measure blinds and wholesale components supplied by Reynolds Interiors are covered by a 12-month guarantee from the date of delivery.
This covers faults in materials or workmanship under normal use and with proper care. Exclusions include:
- Normal wear and tear
- Fabric fading or discolouration due to sunlight or moisture
- Damage due to misuse or improper installation by third parties
Vinyl Shutters
Vinyl shutters from the Hampton range are covered by a 10-year guarantee from the date of delivery. This warranty covers manufacturing defects such as warping or discoloration under normal conditions.
Before installation, the customer must inspect all shutters, frames, and components for design, colour, and defects.
This guarantee excludes:
- Post-production alterations or customisation
- Improper installation or adjustment by third parties
- Normal fading or discolouration due to sunlight
- Use in damp, hot, or variable environments
- Minor imperfections not visible from 1000mm under standard lighting
Tolerances: Panel warping is acceptable up to 2mm per metre. Size deviations are acceptable within ±1mm. Panels exceeding 1700mm in height should include a mid-rail, and faux wood panels should not exceed 600mm in width unless otherwise agreed at your risk.
Wood Shutters
Wood shutters from the range are covered by a 3-year guarantee from the date of delivery. The guarantee includes protection against defects in material and workmanship under normal use. The customer must inspect the shutters for accuracy in colour and design prior to installation.
This guarantee excludes:
- Natural wood variations or minor imperfections
- Fading due to sunlight or discoloration from environmental exposure ⦁ Use in damp or variable environments
- Installation or adjustment by third parties
- Alterations made after production
Panels above recommended size may be ordered at the customer’s own risk. Panels over 1700mm require a mid-rail.
Awnings
Reynolds Interiors supplies awnings covered by a 5-year parts-only guarantee from our supplier. This includes hardware, fabric (excluding valance), motorisation and control systems for:
- Patio Awnings
- Louvered Pergolas
- External Blinds (excluding Jamaican Blind)
Items with a 1-year parts-only guarantee include: Jamaican Blind, lighting, heating, special brackets, and spare parts.
Exclusions apply to:
- Valances, gearboxes, gear eyes, winding handles
- Misuse, accidental damage, incorrect installation or adverse weather ⦁ A minimum pitch of 14 degrees is required for water runoff
- Wind sensors are not fail-safe – awnings must be manually retracted in adverse conditions
Claims involve a formal process including form submission, photos, and return of faulty parts
General Terms and Limitations
- All claims must be submitted in writing with supporting photos where applicable, and are subject to inspection and approval by Reynolds Interiors Ltd.
- Any issues or faults must be reported within 30 days of discovery to remain eligible for a claim under this guarantee.
- This guarantee does not cover any associated labour or call-out charges unless explicitly agreed in writing. This guarantee does not cover damage resulting from weather events, fire, vandalism, theft, or any other external cause beyond our control.
- Except as set out in this document, Reynolds Interiors Ltd shall not be liable for any loss, damage or expense, whether direct or indirect, arising from use of the products.
- This guarantee does not affect your statutory rights.
- This guarantee is non-transferable and applies only to the original purchaser.
Terms and Conditions
Company No. 14776840
162 Parade, Leamington Spa, Warwickshire, CV32 4AE Tel: 01926 312 397 | Email: sales@reynoldsblinds.net
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Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Blinds” – bespoke blinds, shutters, soft furnishings and/or other items to be produced by us and supplied to you as detailed in our Quotation
“Consumer” – as defined in the Consumer Rights Act 2015;
“Contract” – the contract formed upon your acceptance of our Quotation, as detailed in clause 2; “Customer/You/Your” – you, the individual, firm or corporate body placing an order with us
“Quotation” – our estimate for providing the Blinds and/or installation Services, remaining open for acceptance for 31 days unless otherwise stated
“Services” – installation services to be provided by us as detailed in our Quotation. 1.2 References:
- “writing” and “written” includes emails;
- Statutes refer to their amended or re-enacted versions;
- “Terms and Conditions” refers to the current or supplemented version; ⦁ “clause” refers to a clause in these Terms and Conditions;
- “Party” or “Parties” refer to the parties to this agreement.
- Headings are for convenience and do not affect interpretation.
- Words in the singular include the plural and vice versa. “Persons” includes corporations.
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How the Contract is Formed
2.1 These Terms and Conditions govern all Services and Blinds sold and form the basis of the Contract.
2.2 A legally binding Contract is created upon your acceptance of our Quotation.
2.3 Quotations are based on the information provided. We may adjust the price if discrepancies arise.
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Services
3.1 We may arrange an appointment to take measurements before providing our Quotation. If we rely on your measurements, we may adjust our Quotation if additional works are needed.
3.2 On the day of the appointment, you must provide clear access to windows or doors. 3.3 Our Quotation will be based on the initial consultation.
3.4 Additional services after acceptance of our Quotation require a further Quotation and written acceptance.
3.5 Alterations, including measurements or fabric changes, or extra visits, will be chargeable. 3.6 We will provide our Services with reasonable care and in line with best trade practices. 3.7 If we measure the Blinds, inform us promptly of any changes to the work area
3.8 If you provide measurements, we will manufacture accordingly. Please ensure the information is accurate.
3.9 We cannot accept returns due to incorrect customer-provided information. 3.10 We reserve the right to change specifications to comply with legal or safety standards.
3.11 Fabric and item colours may differ slightly due to manufacturing variations or lighting. Samples will be shown for approval.
3.12 Care instructions will be provided where applicable. Failure to follow these may void any warranties.
4.Delivery of Blinds
4.1 We will give an estimated delivery date. You must allow access. If cancelled with less than 48 hours’ notice, charges may apply.
4.2 Delivery is complete when Blinds arrive at the delivery address and are physically received.
4.3 Responsibility passes to you once delivery is complete.
4.4 Ownership transfers when payment is received in full.
4.5 We are not responsible for damage during fitting if done by you or a third party. 4.6 You must ensure the property is suitable for installation.
4.7 You must take reasonable steps to protect property. We’re not liable for damage if instructions are not followed.
4.8 We will dispose of waste unless agreed otherwise.
4.9 If we do not hear from you within 48 hours of completion, we will assume you are satisfied.
4.10 It is your responsibility to ensure that the installation area is free from structural or safety hazards including electrical wiring, pipes or hazardous materials.
4.11 Lead times are estimates. We are not liable for delays outside our control, including supplier delays.
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Price and Payment
5.1 Payment is due on acceptance of the Quotation unless stated otherwise and Orders are not confirmed until payment is received.
5.2 Prices include VAT unless stated otherwise. VAT changes after payment will not affect the price.
5.3 Late payments incur interest at 4% above the Bank of England base rate. No interest applies if an invoice is disputed in good faith.
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Cancellations
6.1 If you choose to cancel your order after accepting our quotation, you may be charged for any costs already incurred. This includes, but is not limited to, the cost of materials, products ordered, and any services already carried out.
6.2 For made-to-measure or custom-made products, cancellations are not accepted once production has started. Any deposits paid are non-refundable, and further charges may apply to cover expenses already committed to.
6.3 We reserve the right to cancel your order at any time. In such cases, we will refund any payments made in advance, less any costs already incurred.
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Returning Damaged, Faulty or Incorrect Blinds
7.1 Goods must be of satisfactory quality, fit for purpose, and as described. 7.2 You may return goods if they are faulty due to our error.
7.3 Returns are not accepted for normal wear, misuse, or customer errors. 7.4 You must inspect the Blinds upon delivery if we are not installing.
7.5 Returns must be in original condition with proof of purchase within 30 days. 7.6 Refunds or replacements will be issued within 14 days of agreement. 8. Our Liability
8.1 We are responsible for any foreseeable loss or damage that arises as a direct result of our breach of these Terms or negligence. Loss or damage is foreseeable if it was an obvious consequence or if both parties anticipated it at the time the contract was formed.
8.2 We are not liable for any indirect, incidental, or consequential loss, including but not limited to loss of profits, business interruption, or loss of opportunity.
8.3 We are not responsible for the actions, omissions, or performance of third-party service providers or contractors, even if recommended by us.
8.4 Our workmanship is guaranteed for a period of 12 months from the date of installation. This covers defects in workmanship, but excludes:
- Normal wear and tear
- Damage caused by misuse, accidents, or unauthorised repairs ⦁ Damage resulting from exposure to moisture, humidity, heat, or sunlight ⦁ Incorrect use or cleaning
8.5 We cannot guarantee how fabrics or materials will respond to environmental conditions over time, including but not limited to fading, warping, or stretching.
8.6 Our liability is limited to the repair, replacement, or refund of the affected product or service, at our discretion, and shall not exceed the total value of the original contract.
8.7 We do not exclude or limit our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any rights you have under UK consumer law
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Intellectual Property Rights
9.1 We retain all intellectual property in designs created during Services. 9.2 We may use our designs in marketing without further approval.
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Events Outside of Our Control (Force Majeure)
We are not liable for delays caused by events beyond our control including natural disasters, strikes, or government action.
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Complaints and Feedback
11.1 We welcome customer feedback.
11.2 Complaints should be sent in writing. We respond within 14 days. 11.3 If unresolved, you may contact the BBSA Mediation Service.
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How We Use Your Personal Information (Data Protection)
12.1 All personal data is handled in accordance with UK GDPR and the Data Protection Act 2018.
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Other Important Terms
13.1 We may transfer our obligations to a third party. You will be informed. 13.2 You may not transfer your rights without our permission.
13.3 No third party may enforce these Terms.
13.4 If a clause is unlawful or unenforceable, the rest remain valid.
13.5 A delay or failure to exercise a right does not waive it.
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Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of England and Wales.
14.2 Disputes shall be subject to the jurisdiction of the courts of England and Wales.
15. Photography and Marketing
15.1 With your permission, we may take photographs of completed works for marketing purposes.
15.2 We will not use any identifying features without your express written consent.
16. Customer Responsibilities
16.1 Ensure accurate information is provided for all quotes and orders 16.2 Provide access to the premises at agreed times
16.3 Prepare the installation area (e.g. moving furniture, removing valuables) 16.4 Follow care and maintenance instructions provided
16.5 Notify us promptly of any issues with products or installation
Additional Clause to Terms and Conditions
All quotations provided by Reynolds Interiors Ltd are valid for a period of 31 calendar days from the date of issue. After this time, prices and availability may be subject to change without notice..